Job Overview:
We are seeking a highly skilled professional to lead the development and enhancement of our ServiceNow platform.
The ideal candidate will have deep expertise in configuration management databases, discovery tools, integrations, and related IT operational modules.
Key Responsibilities:
* Design, develop, and implement complex ServiceNow IT operational solutions including configuration management databases, discovery tools, and service mapping.
* Experience with configuring and customizing ServiceNow applications and modules.
* Lead the development of integrations between ServiceNow and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure best practices in coding, testing, and deployment.
* Provide solutions that utilize most out-of-the-box features without requiring customizations.
* Facilitate the reuse of code, components, and proven patterns; influence common modeling, design, and coding practices.
* Perform upgrade testing by validating customizations, configurations, and integrations across major and minor ServiceNow releases.
* Develop and maintain automated test frameworks to validate core ServiceNow functionalities, ensuring stability and reducing manual regression efforts.
* Troubleshoot and resolve platform issues.
Required Skills and Qualifications:
1. Bachelor's degree in computer science, information technology, or a related field.
2. 5-7 years of ServiceNow development experience with a focus on IT operational modules.
3. Strong knowledge of configuration management databases, CMDB, CSDM, discovery tools, service mapping, and integrations.
4. Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and ServiceNow scripting.
5. Experience with automation and DevOps practices, familiarity with continuous integration (CI/CD), code versioning tools such as Git, and Agile principles.
6. Excellent verbal and written communication skills.
7. Ability to establish strong relationships internally and externally.
8. Desired Certifications:
* Certified Application Developer (CAD)
* Certified System Administrator (CSA)
* Certified Implementation Specialist - Discovery
* Certified Implementation Specialist - Service Mapping
This position offers a competitive hourly rate of $15-$20 USD.