We are Blaze, the fastest growing casino in LATAM A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world. You Will: - Engage in conversation and delight customers - Go above and beyond to ensure all customer needs are met - Collaborate with team members regarding payments and other issues You Are: - Native Portuguese speaker - Fluent English speaker - Must be 21 years old - Perfect grammar and fast typer - Able to learn, adapt and retain new information quickly - Willingness to improve - Able to multitask - Capable of acting professionally and handling all customer queries while expressing empathy as you correct their issues Other details: - Shifts are 40 to 44 hours per week (fixed hours) 5 days a week - Some during the morning others during afternoon, but all shifts have at least one day during the weekend - Long-term job position (most people we hire work for us for 1 year or more) Language: - English (preferred)