We are seeking an experienced professional to join our team as a Senior Oracle Fusion Cloud Support Specialist. The ideal candidate will have a strong background in supporting and operating the accounts receivable and billing modules of Oracle ERP Cloud.
Key Responsibilities:
* Act as a subject matter expert for the Accounts Receivable, Customers, Invoicing and Payments, and Collections modules
* Resolve tickets within established deadlines (SLA) by partnering with suppliers and internal teams
* Provide support to users during monthly accounting close in regions such as LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Ensure compliance with SOX requirements and maintain accurate documentation aligned with ITIL standards
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools such as ServiceNow and GitLab
* Interact with Oracle engineering teams and other delivery areas to ensure seamless integrations
Required Skills and Qualifications:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Knowledge in capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in Portuguese and English
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field
If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.