Job Title: Technical Customer Support Representative
We are seeking a full-time customer-facing professional with 2+ years of Level 1 support experience.
Key Responsibilities:
* Provide timely resolutions to inbound customer queries via phone, chat, and email.
* Maintain high reliability in terms of on-time attendance and availability across assigned channels.
Qualifications:
Requirements include:
* Excellent written and verbal communication skills.
* 2+ years of Level 1 support experience for a software-as-a-service (SaaS) product.
* Experience with Zendesk Talk, Messaging, and Support or similar platforms.
The Ideal Candidate:
You will have excellent critical thinking skills, the ability to understand customer needs, and provide solutions that drive value and customer satisfaction.