About this role
This is a Technical Project Manager position where you will drive and oversee complex technology integrations, ensuring seamless alignment between our luxurious client experiences and the backend systems that power them.
The ideal candidate will be hands-on, detail-oriented, adaptable, and driven to continuously improve our technology infrastructure.
* Translate strategic objectives into detailed project plans and deliverables.
* Help set direction and define 'done' for new tasks and projects.
* Manage priorities and timelines, balancing multiple projects efficiently.
* Assist in managing and upskilling current IT Ops Assistants and support staff.
* Help teach tasks, tools, and processes to team members to improve overall efficiency.
* Be the first line of escalation for technical issues before they reach C-suite executives.
Technical Skills
* Proven expertise with project management methodologies (Agile / Scrum, Kanban) and tools such as Jira, Monday, or similar.
* Hands-on experience with Zendesk, HubSpot, Zapier, or comparable platforms.
* Experience in managing complex IT problems, uptime monitoring, and security protocols.
* Strong understanding of cloud infrastructure, API integrations, automation, and AI implementations.
Candidate Requirements
* 3–5+ years of experience in Technical Project Management or a similar role, ideally within a high-touch B2C Environment.
* Demonstrated success in leading teams, managing vendor relationships, and scaling processes.
* Certifications such as PMP, CSM, or PMI-ACP are a plus.
About Us
We offer a great work environment, opportunity to make a positive impact, and a solid track record of success.