Job Title:
We are looking for an IT Support Specialist to provide remote computer and IT system support for employees. This role requires excellent customer service and problem-solving skills, a process-oriented mindset, and the ability to work individually and as part of a larger team.
Main Responsibilities:
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Required Skills & Qualifications:
* Associate's Degree in Information Systems or equivalent program, or a proven track record of IT experience required
* Knowledge delivering IT solutions within a corporate environment
* Experience working in a mixed Mac and Windows environment
* Experience in the Advertising and/or Marketing industry preferred
* Experience in centrally managed computer environments