Job Title: Senior Account Recovery Specialist
We are seeking a highly skilled and experienced Senior Account Recovery Specialist to join our team. As a key member of our financial operations department, you will be responsible for identifying and resolving delinquent accounts, maintaining due diligence of account collection activities, and providing support for accounting and reporting.
Key Responsibilities:
* Send monthly statements of accounts to clients under Singapore's responsibility
* Monitor, identify, and take prompt action against delinquent accounts
* Negotiate repayment plans with clients and review client credit ratings
* Resolve billing and charge disputes with relevant offices
* Update the Singapore Debtors Report with outstanding and collection status
* Maintain and update client contact details
* Filing and following up with Collection Agencies on delinquent accounts
* Check attendance status of clients and recommend further credit action
* Follow up with operations on five-year fee termination, transferring of vessels, and class termination
* Prepare and submit receipting details, refund requests, CWI status change requests, and write-off requests
* Involved in reviewing and managing Accounts Receivable (AR) of the South Pacific
* Assist in preparing AR and Collection status reports to the Finance Director on a bi-weekly and monthly basis
Requirements:
* Minimum Diploma or equivalent
* Required minimum 5 years experience as a Collection Specialist or similar role
Preferred Qualifications:
* Excellent communication skills (written and oral), ability to interact with others, and communicate directly with upper management
* Firm and confident
* Skilled in negotiation
* Problem-solving skills
* Comfortable working with targets
* Knowledge of latest spreadsheet or word processing software
* Ability to be proactive in preventing errors and detecting areas at risk, and work effectively under pressure
* Ability to work independently with minimal supervision
* Obtain a working knowledge of ABS Health, Safety, Quality, and Environmental Management Systems
Reporting Relationships:
The incumbent reports to the Credit and Collections Manager. This position does not have any direct reports.