We are seeking a highly driven and hands-on Logistics Operations Specialist (Dispatcher)to lead the full spectrum of our transportation operations. You’ll take ownership of dispatch, fleet maintenance, driver management, safety & compliance, and customer satisfaction. This role requires a proactive generalist with a strategic mindset and strong execution capabilities, capable of wearing many hats in a dynamic logistics environment. Key Responsibilities Dispatch & Freight Brokerage Operations - Oversee full-cycle dispatch for a fleet of 10 company-owned trucks (dedicated and potential OTR routes) - Manage freight brokerage dispatch from start to finish - Post loads on load boards, answer calls, screen and qualify carriers - Track and trace shipments, ensure clear communication and top-tier customer service Fleet Maintenance Management - Develop and implement a preventative maintenance schedule for the entire fleet - Coordinate breakdowns, repairs, inspections, and shop/vendor relationships - Maintain audit-ready maintenance records and ensure vehicle readiness at all times ️ Safety & Regulatory Compliance - Ensure compliance with FMCSA, DOT, and state regulations - Manage ELDs (KeepTruckin), track Hours of Service (HOS), and support audits - Assist in building a scalable safety department and driver education program Driver Management & Engagement - Schedule and track drivers, monitor performance and ETAs - Conduct daily driver communication and resolve any delivery or routing issues - Handle onboarding, drug testing, and hours-of-service compliance - Foster strong relationships to maintain a motivated and reliable driving team Customer Service & Account Management - Deliver proactive customer updates: ETAs, breakdown notifications, delivery confirmations - Ensure timely, professional, and courteous verbal and written communication - Strive to exceed customer expectations and build long-term relationships Operational Development & KPI Reporting - Serve as a multi-functional operations leader—developing internal processes and infrastructure - Build out the fleet maintenance and safety programs - Track and report key KPIs: uptime, compliance, cost control, on-time delivery, and satisfaction Working conditions: - Working schedule:Mon-Fri 6 am - 3 pm PST - Competitive Salary in USD - Remote mode of work - 10 business days of paid time off - Team building and corporate events - Equipment provided - A supportive team - Remote eligibility Hard Skills & Experience - Dispatch & Logistics Operations Proven experience in both dedicated and OTR dispatch, including full-cycle coordination of brokerage loads. - Fleet Maintenance Management Hands-on management of fleets ( 10 vehicles), including preventative maintenance programs, vendor/shop relations, breakdown coordination, and use of CMMS or fleet software. - Regulatory Compliance Expertise Deep understanding of FMCSA/DOT regulations, Hours of Service (HOS), and ELD mandates. Able to audit, identify, and resolve compliance issues. - ELD System Proficiency Practical experience with KeepTruckin or similar ELD platforms. Capable of log analysis, violation management, and driver training implementation. - Customer Service & Account Communication Strong ability to communicate effectively with clients—providing load updates, handling escalations, and maintaining high service levels. Preferred Soft Skills & Intangibles - Leadership & Process Development Ability to build and scale processes, set standards, and create structured departments in a fast-moving logistics environment. - Clear, Frequent Communication Comfortable engaging daily with drivers, vendors, shops, and customers to keep operations running smoothly. - Strong Problem-Solving & Multitasking Adaptive and solution-oriented—skilled at managing breakdowns, routing issues, and competing demands under pressure. - Tech-Savvy & Data-Driven Proficient with fleet software, GPS/ELD systems, telematics, and analytics tools to drive performance and efficiency. - Safety-First Mentality Committed to promoting safety through training, coaching, and proactive performance monitoring. - Detail-Oriented & Analytical Maintains audit-ready records, reviews maintenance trends, tracks cost efficiency, and identifies areas for improvement. - Collaborative & Culture-Oriented Builds trust with team members, supports driver engagement, and contributes to a positive and growth-focused workplace culture.