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About Us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top‑notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high‑growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca‑Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and many more. We were congratulated for becoming one of the only woman‑founded, women‑led B2B SaaS unicorns in the world, achieving $200M in CARR. Insider was named a leader in the Forrester Wave for Cross‑Channel Campaign Management 2021 and Leader in the IDC MarketScape for B2C Enterprises 2023. We are recognized in the Top 1% of all software companies worldwide in G2’s 2024 Software Awards and named in the Top 10 Best Software Products with the most #1 rankings alongside Google, Zoom, and Monday.com. We also hold #1 G2 leader status in 6+ categories, including Customer Data Platforms, Personalization Engines, and Mobile Marketing. Beyond product, we build a socially progressive technology community with initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, scaling impact across 27+ countries in health, education, farming, animal rights, and STEM representation.
About The Role
We’re looking for a Product Sales Expert - Chatbot to lead growth for Insider’s Support Agent product—our AI‑driven conversational platform that powers intelligent customer interactions at scale. This is a hybrid role: you’ll act as the Account Executive (AE) for new business acquisition, driving the full sales cycle from prospecting to close, and operate as an overlay specialist with Account Directors (ADs) to expand Chatbot adoption within existing accounts. You’ll combine strong hunting instincts, solution‑selling expertise, and deep product knowledge to unlock the full potential of Insider’s Chatbot offering in the market.
Key Responsibilities
1.New Business (AE Motion): Own end‑to‑end sales cycle for new logo acquisition for the Chatbot (Support Agent) product
Build and manage a strong pipeline through prospecting, outbound, and industry mapping
Conduct product demos, craft tailored proposals, and lead negotiations to close deals
Collaborate with marketing to run targeted campaigns and events to generate leads
2. Expansion (Overlay Motion): Partner with Account Directors to identify, prioritize, and close cross‑sell / upsell opportunities within existing customers
Bring deep product expertise to customer conversations, driving incremental value realization and adoption
Co‑own forecasting and deal strategy for Chatbot opportunities inside large multi‑solution deals
3. Collaboration & Market Development: Work closely with Solution Consultants (SolCons) on multi‑product or enterprise‑wide opportunities
Partner with Product and Marketing to refine regional messaging and competitive positioning
Provide continuous market feedback on emerging Chatbot trends, competitive landscape, and customer needs
Qualifications
2+ years of SaaS or enterprise sales experience, ideally in CX, AI, or conversational platforms
Demonstrated success in both new business acquisition and expansion selling
Deep understanding of chatbots, automation workflows, or support agent platforms
Ability to articulate business value to senior executives and technical stakeholders alike
Proven hunter mindset, self‑driven, and able to manage complex deal cycles independently
Fluent in English; regional language proficiency is a plus
Benefits
Performance Metrics: Attainment of Chatbot‑specific quota (both new business and cross‑sell)
Growth in Chatbot adoption within existing enterprise accounts
Contribution to regional pipeline generation, quality, and win rate
Compensation: Base salary + commission tied to Support Agent ACV attainment
Direct quota credit for new business and overlay quota credit for expansion deals
High‑impact variable structure rewarding full ownership of pipeline and execution
We provide equal opportunity in a zero‑discrimination workplace and welcome and embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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