Program Director: Service Operations
We're seeking a strategic thinker and collaborative leader to bridge the gap between business teams and service functions.
This role requires coordinating cross-functional teams, optimizing processes, and allocating resources to maximize efficiency.
* Liaison Role: Act as the primary connection between business teams and service teams, ensuring smooth communication and goal alignment.
* Resource Optimization: Drive process improvements, identify areas of inefficiency, and implement proactive solutions.
* Program Execution: Develop and manage program plans, budgets, and priorities while identifying risks and implementing mitigation strategies.
What We're Looking For:
* Bachelor's degree or higher in Project Management, Business Administration, or a related field.
* 3+ years of experience in project or program management, preferably with a strong understanding of service operations.
* Exceptional leadership & collaboration skills – Ability to work across teams and drive initiatives forward.
* Proficiency in project management tools and strong analytical thinking.
* Fluency in English & Portuguese – Excellent communication skills in speaking, listening, reading, and writing.
Bonus Points:
PMP, PgMP, or similar certifications.
Experience in process optimization and standardization within service functions.
About This Opportunity:
As a dynamic and innovative global platform, we leverage cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With a mission to help people eat better, live better, we launched in 2023 and have rapidly expanded across key regions.
Key Responsibilities:
* Coordinate cross-functional teams to drive process improvements.
* Identify areas of inefficiency and implement proactive solutions.
* Develop and manage program plans, budgets, and priorities.
Why Choose Us?
* Innovation-Driven: We use advanced technology solutions to disrupt the traditional food delivery landscape.
* Fast-Growing & Dynamic: We are expanding quickly, offering endless opportunities for personal and professional growth.
* Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.