The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
* Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
* Establish performance benchmarks and hold team to those goals
* Resolve customer conflicts and handle escalation procedures
Qualifications
* Bachelor's degree or equivalent experience
* 3+ years' of customer service
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)