Account Manager Position Overview
This role focuses on client satisfaction and retention to build loyalty, while overseeing operations. As an Account Manager, you will act as a key operations role, responsible for building and maintaining long-term relationships with clients.
Key Responsibilities:
* Oversee client milestone – Monitor the 30,60,90 day progress of the client.
* Complete all client tasks timely.
Milestone Operations
The Account Manager will be responsible for verifying pain points are resolved, discovering ongoing pain points, leading retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
Client Satisfaction
Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys. Recommend improvements to clients' strategy, ensure that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.
Business Acumen
Be intimately familiar with clients' business, competition, and marketing objectives in order to define business problems and apply insights clearly. Regularly monitor and report on clients' performance and ensure goals are met.
Growth Path
The successful candidate will have opportunities to take on bigger projects and tasks which will be more complex and multifaceted, beneficial for all departments. A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry. Participate in continuing career development through research and collaboration with the use of latest market trends and research.
Benefits
This position offers a competitive salary. This role is compensated purely on experience, and you will receive considerable levels of autonomy and ownership over your projects. Working hours: 6 -11 am PST are mandatory, over 4 hours are flexible. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls.