PLEASE FILL OUT THE APPLICATION FORM HERE https://book.ablazeai.com/widget/form/KSmsxTcHoUSCEXLiNxo7All applications MUST BE submitted via the form above or it WILL NOT be considered.About the RoleWe are looking for a highly communicative, detail-oriented Customer Success Manager (CSM) to join our remote team. This role is primarily focused on client communication and support via text messaging, ensuring clients feel heard, supported, and taken care of.You will act as the bridge between clients and our internal team, helping resolve issues, manage expectations, and keep communication organized. The ideal candidate has excellent English skills, strong emotional intelligence, and the ability to remain calm and professional when handling frustrated or upset clients.Key ResponsibilitiesProvide text-based customer support to clients in a professional and timely mannerHandle upset or frustrated clients calmly and help resolve concerns effectivelyRelay client feedback, issues, and requests to the appropriate internal team membersEnsure clear communication between clients and internal departmentsCreate and organize meeting agendas for internal or client meetingsTrack important client conversations and ensure follow-ups happenMaintain a positive, helpful, and solution-oriented tone in all communicationsRequirementsExcellent written and spoken EnglishStrong communication and interpersonal skillsAbility to handle difficult or angry clients professionallyHighly organized and detail-orientedAbility to multi-task and manage multiple conversationsComfortable working in a fully remote environmentReliable internet connection and consistent availabilityPreferred (Not Required)Previous experience in Customer Success, Customer Support, or Client RelationsExperience working with remote teamsFamiliarity with CRM tools or support platformsWhat We’re Looking ForThe ideal candidate is:Calm under pressureExtremely communicativeEmpathetic and professionalOrganized and proactiveAble to represent the company well when communicating with clients