**General Job Description**:
Under limited supervision performs the following activities:
- Management of daily, weekly and monthly KPIs.
- Meeting with customers to present results;
- Monitor team activities and work together proactively to achieve goals;
- Identify and promote improvement areas in processes together with the team.
- Develop Action Plans together with the stations;
- Analyze impact, causes and prepare material for Board Committees
- Provide customer support and immediate leadership with data and preventive information;
- Map opportunities and develop new processes that bring results regarding service levels;
- Develop personalized reports in Tibco Spotfire and other analysis tools;
- Analyze statistical and historical data identifying process improvements
- Meet deadlines with the client and team.
- Work on improvement actions in processes and routines
- Supports specialists and managers in decision-making.
**Minimum Requirements**
**Minimum education**
- High School Diploma required/bachelor's degree preferred
- Intermediate English.
**Minimum Experience**
- Three to four (3-4) years' experience in customer service or administrative position.
**Minimum Required Skills**:
- Advanced Excel (Macros) and PowerPoint.
- Knowledge of BI tools (TIBCO-Spotfire, Power BI) and SharePoint.
- Experience in project development using macro development (VBA).
- Experience in performance analysis and stratification of process deviations.
- Quality knowledge and tools (QDM);
- Great interpersonal relationships, communication skills and proactive attitude;
- Strong analytical profile focused on Quality and problem solving.
**Preferred, not mandatory**:
- Availability to travel;
- Advanced English
- Bachelor's degree
- Experience in team management/leadership skills
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.