ServiceNow Technical Expert
The ServiceNow Technical Expert plays a pivotal role in shaping and evolving ServiceNow as the premier IT ERP for the organization.
* Drive hands-on technical decisions for ServiceNow configuration and development.
* Mentor and oversee external partners responsible for ServiceNow development and application management.
* Execute configuration, development, and administration tasks within ServiceNow.
Key Qualifications:
* ServiceNow Administrator certification or equivalent expertise.
* Proven experience in scripting and integration within ServiceNow.
* Strong stakeholder management and interpersonal skills.
Expectations:
* Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.
* Adhere to ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.
Authorization:
* Make architectural and configuration decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners and DSMs.
* Represent the organization in cross-functional meetings and initiatives as a subject matter expert (SME).
Training: Provide training on ServiceNow extending from End Users to Technical Staff and Architects.
Job Requirements:
* Basic knowledge of project management methodologies (Agile, Waterfall, Hybrid).
* Nice-to-Have: Familiarity with architectural frameworks such as CSDM and TOGAF.
Skills and Tools:
* Scripting languages.
* Integration tools.
Working Hours:
* Full-time.