Job Overview
We are seeking a seasoned leader to take charge of our cafe team. As a senior barista, you will be responsible for creating an exceptional customer experience by sharing your passion and enthusiasm with every interaction.
Key Responsibilities:
* Model the cafe's service standards by delivering consistent, friendly, personal service and thoughtful recommendations.
* Ensure a vibrant atmosphere that welcomes all customers with a well-stocked bake case and neatly displayed merchandise.
* Understand customer needs and provide recommendations on improving cafe operations to deliver great service.
* Support positive sales results through efficient ordering and understanding the connections to operations and financial performance.
* Coach and provide feedback to fellow baristas, in partnership with the cafe manager, to identify areas of growth and help them understand the connection between results and service.
* Solve problems efficiently and correctly while supporting others by removing obstacles.
* Engage customers in the store by optimizing cafe sales initiatives such as sampling, register promotions, and the cafe mobile app.
* Assist with the completion of visual merchandising standards in partnership with the cafe manager.
* Ensure timely execution of operational standards, safety, and health codes.
* Protect company assets by executing loss prevention procedures accurately.
* Communicate collaboratively with the store team, upholding the values of the company through fair and consistent feedback and respectful accountability.
Requirements:
* Exhibit solid knowledge of cafe business and operations.
* Deliver excellent standards of service.
* Demonstrate good decision-making skills.
* Shift gears quickly, prioritize, and multi-task effectively.
* Direct work with productive results.
* Experience in training employees.
* Ability to organize, plan, and prioritize workload.
* Delegate tasks efficiently and work through others.
* Communicate effectively, collaboratively, and comfortably with colleagues.
* Provide honest and respectful feedback.
* Previous exemplary experience in a senior barista or barista role.
Benefits:
1. Prioritize customer experience above all else.
2. Curious and continues to develop deep knowledge of the cafe and market.
3. Support results and understand financial factors.
4. Enjoy working with people and value their contributions.
5. Well-organized and manages time efficiently.
6. Thrives in dynamic and changing work environments.
7. Persevere with confidence in the face of adversity and setbacks.
8. Use good judgment and make informed decisions.
9. Exhibit focus and thoughtfulness in daily tasks.
10. Remain calm and composed during high-volume periods or unusual events.
11. Motivate and recognize individual efforts.
12. Take responsibility for own actions and contribute to team goals.
13. Is patient and a good listener, making others feel heard and respected.
14. Excel at setting and achieving goals as well as motivating a team to meet expectations.
15. Display a can-do attitude and affinity for leading people.
16. Open to feedback and reflect on insights to grow professionally.