Job Description:
Sycomp is a global provider of IT services and logistics solutions with extensive expertise in cloud, data center, endpoint management and security. We deliver challenging global IT projects through our state-of-the-art integration and warehouse centers.
We are seeking a skilled Service Desk Engineer to join our dynamic team. The ideal candidate will provide exceptional technical support to clients, ensuring smooth operation of their IT environments.
The role involves delivering first- and second-line support via email and remote tools, diagnosing and resolving issues involving business applications, and logging, tracking and managing incidents across various platforms.
Key Responsibilities:
* Provide professional, customer-focused support during all interactions.
* Translate technical issues into clear, user-friendly language.
* Escalate unresolved issues appropriately and ensure timely follow-up.
* Monitor and meet SLA requirements for client requests.
* Identify opportunities to enhance service delivery and client satisfaction.
Required Skills and Qualifications:
Fluency in English and Spanish (written and verbal).
2+ years of experience in an MSP environment.
Hands-on experience with ticketing platforms.
Strong troubleshooting and problem-solving capabilities.
Excellent interpersonal and communication skills.
Core Competencies:
* Technical troubleshooting.
* Customer service orientation.
* Communication & documentation.
* Time management.
* Problem-solving.
* Process discipline.
* Collaboration.
* Attention to detail.
Benefits:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
Reasonable accommodation for qualified individuals with disabilities as needed.