Are you a creative problem solver looking to take your skills to the next level? We're seeking an experienced professional to join our team as a Creative Automation Specialist. In this role, you'll be at the intersection of creativity and technology, helping leading brands and agencies scale their creative production using our in-platform design tool.
You'll be responsible for designing high-performance templates, managing onboarding processes, leading training, and acting as a strategic partner to our clients. This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
Key Responsibilities
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Success
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns with our tool.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project Management
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are not only satisfied but excited about the value our tool brings to their creative process.
Innovation and Growth
* Be part of our growth story by shaping how creative automation is adopted in the region.
* Help refine our approach to onboarding and support for large markets.
* Collaborate across teams to continuously improve our workflows and tools.
Requirements
* Fluent in English (Spanish is a plus)
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter (you'll be leading client calls regularly).
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing the details.
* 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* A fast learner who's excited to grow with us.
Why This Role?
* Join a fast-growing organization working with some of the world's top brands and agencies.
* Remote-first work culture with autonomy and support.
* A young, diverse, and passionate team building the future of creative production.
* The opportunity to grow your career at the crossroads of design, tech, and client success.