Key Responsibilities:
As a Technical Program Manager/Delivery Manager, you will be responsible for managing delivery for key customers across all technological tracks.
* Manage delivery for key customers across all the technological tracks
* Lead teams across technologies, fostering a collaborative and productive work environment
* Ensure regular updates to customer stakeholders are sent through WSRs
* Conduct MBRs and QBRs
* Achieve high customer satisfaction
Core Functions:
* Guarantee projects are delivered on time, within scope, and budget by working with technology teams
* Work closely with customer stakeholders to ensure project scope is well understood and documented as per defined standards
* Lead teams across technologies, fostering a collaborative and productive work environment
* Collaborate with PMO to ensure quality control procedures meet high standards in delivery
* Act as a delivery point of contact for Customer, manage expectations, and ensure highest customer satisfaction
* Service/Project Review meetings with Customer and Management
* Adopt customer specific processes and methodologies
* Proactively identify, evaluate, and mitigate project risks effectively
* Ensure project teams meet SLAs and avoid service credits/pennalties
* Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices
* Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams
* Establish and monitor KRAs and KPIs as performance metrics for team members
* Support hiring the right resources for various tracks as roles get identified by working with TAG teams
* Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and customer stakeholders
* Continuously work with individual members in project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of teams and course correct as needed appropriately
* Work with customer stakeholders, identify opportunities, proactively create proposals with efforts, solutioning and financials
About Us:
We seek dedicated professionals to join our team and contribute to the success of our customers.