Compliance Manager; Business Process Manager – JLL
What this job involves: The Compliance Manager; Business Process Manager is a pivotal role responsible for documenting and improving key business processes used to deliver MTS services. This position leads a team of support personnel that assists the operations team while playing a significant role in the invoicing process and designing optimal service delivery workflows. You will interact and influence all facets of the MTS business, driving process improvement, team leadership, process compliance, vendor management, and operational support to ensure seamless service delivery and contribute directly to JLL's operational excellence and client satisfaction objectives.
What your day-to-day will look like:
Lead and manage the operations coordinators team supporting MTS operations, allocating duties to ensure flexible and scalable support organization
Process weekly/biweekly timecard data for mobile engineers and manage MTS US SharePoint site administration
Coordinate work order preparation for monthly invoicing cycles, reviewing for cost accuracy and resolving exceptions with finance, operations, and MTS clients
Design and document end-to-end scalable business processes and workflows, prioritizing improvements and managing implementation projects with MTS stakeholders
Manage vendor relationships including Home Depot, Grainger, and JLL MarketPlace, leveraging MTS purchasing volume for preferred terms and rebates
Provide direction and management of MTS auditors, delivering regular monthly reports and special audit projects
Support employee resources including tool kit orders, uniform orders, fleet insurance, registration support, and PCard transaction reviews
Required Qualifications
Bachelor's degree in Business Administration, Finance, or related field
5+ years of relevant operations/business experience with demonstrated leadership capabilities
Experience conducting business needs analysis sessions, workflow assessments, and creating business and functional requirements documents
Prior experience in invoicing and finance with strong proficiency in MS Excel for data analysis using formulas
Experience in external customer/client facing environment with proven ability to manage complex stakeholder relationships
Proficiency with project management software, Visio, PowerPoint, and MS Word
Demonstrated ability to understand complex technical environments and adapt to fast-paced, continually changing business environments
Preferred Qualifications
Experience working with Corrigo/CMMS systems
Prior experience or knowledge of use case development and process mapping
Knowledge of analysis techniques and tools including business and system process documentation
Strategic analytical skills with ability to implement and deliver on strategic initiatives
Experience negotiating complex risk scenarios and influencing organizational change
Proven track record of working across departments to solve client issues and drive continuous improvement
Location: Remote
Work Shift: Standard business hours with flexibility to adapt when required to support national operations and key deadlines
Estimated compensation for this position: 100,000.00 – 150,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location: Remote – Charlotte, NC
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Pursuant to various privacy and equal employment laws, JLL provides information about privacy notices and accommodation options. For more information, please refer to JLL’s Candidate Privacy Statement and Equal Employment Opportunity policy on the career site.
Pursuant to applicable laws, JLL will consider qualified applicants with criminal histories in a manner consistent with state and local requirements. For accommodation requests, please contact the recruiting team.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr