Www.hcltech.com
About the Role
We are looking for a highly motivated Customer Onboarding Analyst to oversee and support Customer Onboarding or OR Gating processes within a complex IT environment. The ideal candidate will bring strong back-office support experience, excellent coordination skills, and a proactive, ownership-driven mindset.
In this role, you will collaborate closely with cross-functional teams and stakeholders to ensure timely delivery, process efficiency, and operational excellence.
Your Role and Responsibilities
* Support day-to-day operations in SAP ATLAS and manage activities with minimal supervision
* Coordinate with multiple internal and external stakeholders to ensure onboarding and gating requirements are met on time
* Identify potential risks in processes or data and proactively implement mitigation strategies
* Analyze complex datasets and make data-driven decisions to optimize workflows
* Prepare and share regular status reports, dashboards, and communications
* Maintain and manage tickets using tools such as JIRA, ServiceNow, or similar platforms
* Take ownership of assigned responsibilities with strong attention to detail and problem-solving skills
* Contribute to process improvements, documentation, and operational best practices
Requiriments and Qualifications:
* Experience in Customer Support, preferably within an IT organization
* Advances English
* Experience supporting large-scale, complex projects
* Strong analytical and logical thinking skills for issue troubleshooting
* Excellent communication and stakeholder management skills across technical and non-technical teams
* Familiarity with ticketing tools like JIRA or ServiceNow
* Proficiency in MS Office (Excel, PowerPoint, Word)
* Ability to prioritize tasks in a fast-paced, high-volume environment
* Ownership mindset with a proactive approach to continuous improvement
* Willingness to learn complex systems and collaborate across teams
Nice to have:
* Familiar with SAP tools.
Please submit resumpé in English