Anunciada dia 13 dezembro
Descrição
Job Overview
The successful candidate will combine technical expertise, analytical thinking, and customer-focused mindset to deliver high-quality solutions to critical support issues.
* Respond to incoming calls and create cases in Salesforce
* Monitor the Global Support queue and accept cases from Salesforce in priority order
* Diagnose customer-reported issues, identify root causes, and provide timely resolutions through case updates, calls, or screen-sharing sessions
* Evaluate and escalate or re-route cases to appropriate teams after thorough analysis while maintaining service level agreements (SLAs)
* Analyze web applications using Chrome Developer Tools (Inspector) to review network requests, debug front-end issues, and identify JavaScript or API failures
* Perform API testing and validation using tools such as Postman or cURL
* Investigate and resolve IIS and SSL-related issues on Windows Application Servers
