About Dry Ground AI
Dry Ground AI designs, builds, and maintains AI-powered solutions that accelerate operational velocity for small and mid-sized businesses. Our flagship AI Velocity Plan gives clients a rapid, iterative path from concept to production. You will be the linchpin who keeps those iterations moving forward.
Why This Role Matters
As Engagement Manager, you will own the post-sale customer journey: orchestrating handoffs from Sales to Engineering, driving on-time delivery, and continually identifying new ways to create value. You are part project conductor, part trusted advisor, and part growth catalyst.
Core Responsibilities
Project Leadership
* Lead multiple AI implementation projects from kickoff through launch and optimization.
* Create and maintain project plans, timelines, and risk logs
* Hold engineering and data teams accountable for sprint deliverables, escalate blockers, and manage tradeoffs between scope and schedule.
Customer Success and Relationship Management
* Act as the main point of contact for a portfolio of AI Velocity and maintenance clients
* Conduct regular check-ins, business reviews, and planning sessions.
* Communicate updates clearly and translate technical milestones into business impact.
Opportunity Expansion
* Analyze client workflows and data to uncover new AI opportunities.
* Frame and scope these opportunities as projects to add to the Velocity backlog.
* Collaborate with Sales to support renewals and upsells.
Process Improvement
* Improve our delivery playbook, templates, and dashboards.
* Promote best practices in documentation, change management, and knowledge transfer.
Required Qualifications
* Fluent English speaking and writing skills. You will run executive meetings and prepare client-facing materials.
* 5 or more years managing complex software or data/AI projects.
* Strong experience in customer-facing roles such as Customer Success, Consulting, or Solutions Delivery.
* Comfortable engaging with technical teams about APIs, data pipelines, and ML concepts. You do not need to code, but must bridge the gap between business and technical language.
* Proficient with tools like Notion, Jira, and Asana.
* Analytical thinker who can read KPIs, prioritize work, and quantify ROI.
* Employment verification, education verification, and an international background check will be required.
Preferred Qualifications
* Familiarity with GenAI, LLM tools, or MLOps platforms such as LangChain, Pinecone, or vector databases.
* Understanding of B2B SaaS commercial models.
* Certifications like PMP, PMI-ACP, or CSM are a plus.
What We Offer
* High-impact role on a fast-moving team building innovative AI solutions.
* Work from anywhere. We are a fully remote company with clients based in the U.S.
* Competitive time off and flexible work environment.
* Performance-based bonus opportunities.
* Training and development support.
* Work-from-home allowance.