Technical Support Engineers play a pivotal role in ensuring seamless software experience for customers.
As a full-time remote Technical Support Engineer, you will provide daily technical support to assist customers with software and compliance-related issues.
Key responsibilities include driving issue resolution, triaging support requests, and providing timely updates to customers and stakeholders.
* Excellent written and verbal communication skills
* Strong analytical and problem-solving abilities
Working closely with cross-functional teams such as Sales, Customer Success, Engineering, and Product will enable you to deliver exceptional customer service.
A university degree in Computer Science or a related field is required. You must also possess the ability to work independently and be a team player.