At InComm, we're global leaders in the payments industry, with over 30 years of experience and operations in 30+ countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize commerce through cutting-edge payment technologies that empower retailers, brands, and consumers.
This internship is part of our Brazil Internship Program, designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
About the Role: We're looking for a detail-oriented, process-driven professional to join our Case Management team. You'll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Key Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
* Collaborate with Fraud Operations, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
You Are:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Possess a passion for structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* A proactive communicator with strong English skills (written and verbal).
Why Join Us:
* A paid internship opportunity;
* A 30-hour work week (Monday–Friday);