Service Delivery Manager Job Description
About the Role:
We are seeking an experienced Service Delivery Manager to oversee our service operations, including SLAs, incident processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting.
*
This is a hands-on role that requires close collaboration with engineers and customers. You will be responsible for designing and maintaining an on-call and coverage plan that ensures all critical skills are available when needed.