Operational Excellence
We are seeking a skilled Operational Specialist to monitor ongoing deliveries and provide exceptional customer support.
* Key Responsibilities:
* Monitoring Deliveries: Ensure timely delivery of packages across major metro areas in the US.
* Customer Support: Provide assistance to delivery drivers and shippers via phone and live chat, addressing any concerns or issues that may arise.
* Logistics Expertise: Leverage experience in logistics, courier operations, call center, or customer support to drive operational efficiency and excellence.
* Requirements:
o Language Proficiency: Fluent in English with excellent communication skills.
o Time Zone Adaptability: Ability to work based on the Eastern US time zone (EDT) to ensure seamless coordination with team members and clients.
About This Opportunity:
This role offers a unique chance to be part of a dynamic team focused on delivering exceptional services. As an Operational Specialist, you will play a critical role in ensuring the smooth operation of our logistics process.