Internship Opportunity
We are seeking a detail-oriented and process-driven individual to join our Case Management team.
The selected candidate will have the opportunity to contribute to the evolution of our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
* Assist with intake tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Required Skills and Qualifications
To be considered for this internship, candidates must meet the following requirements:
* Currently pursuing a degree in Business Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Possess passion for structured processes and operational efficiency;
* Comfortable working with tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits
This internship offers hands-on experience with a global company, mentorship, professional development, and networking opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.