About Community Management
We are seeking an experienced Community Manager to lead our online community efforts and foster a welcoming environment for our users.
* Lead Online Communities: Manage daily interactions on social media platforms, start conversations, reply thoughtfully, maintain guidelines, and nurture a positive atmosphere.
* Organize Community Events: Plan and execute recurring events such as AMAs (Ask Me Anything), Q&As, user features, and community challenges to boost engagement and community spirit.
* Monitor User Sentiment: Identify trends in user sentiment, gather feedback, and proactively share actionable insights with relevant teams.
* Moderate Conversations: Uphold community standards by moderating conversations, removing spam, managing conflict, and resolving situations with empathy.
* Analyze Community Health: Track key metrics (active users, retention, engagement) and suggest strategic improvements to enhance community growth.
Requirements
Mandatory Skills & Qualifications:
* At least 1-2 years of experience managing or moderating active online communities.
* Strong writing and communication skills to engage and nurture active, text-based communities.
* In-depth knowledge of moderation tools, bots, and features on various platforms.
* Empathy, diplomacy, and the ability to foster trust in a community environment.
* Organized, proactive, and comfortable working remotely with a startup mindset.
Benefits
Award-Winning Perks:
* Competitive monthly pay ($1000 USD)
* Healthcare stipend to support medical needs
* Unlimited PTO for flexible vacation policy
* Stock options for direct growth investment
* 100% remote work arrangement for comfort and autonomy
* Professional development through mentorship and training