At the intersection of creativity, technology, and client success, you'll find yourself working at the forefront of a rapidly evolving field.
This role is ideal for someone who thrives on collaboration, ownership, and impact, as you'll be responsible for designing high-performance templates that automate and scale creative production across platforms.
You will translate creative briefs into flexible templates built for performance and brand consistency, while partnering with internal teams to ensure designs meet both aesthetic and technical needs.
Key Responsibilities
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Clients Onboarding, Training & Success
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project & Relationship Management
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are not only satisfied but excited about the value we bring to their creative process.
Innovation & Americas Expansion
* Be part of our growth story by shaping how creative automation is adopted in the region.
* Help refine our approach to onboarding and support for large markets.
* Collaborate across teams to continuously improve our workflows and tools.
Requirements
* Fluent in Portuguese and English (Spanish is a plus)
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter (you'll be leading client calls regularly).
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing the details.
* 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* A fast learner who's excited to grow with us across the Americas.
About Us
* We're a fast-growing start-up working with some of the world's top brands and agencies.
* Remote-first, flexible work culture with autonomy and support.
* A young, diverse, and passionate team building the future of creative production.
* The opportunity to grow your career at the crossroads of design, tech, and client success.