Job Opportunity
We are seeking a detail-oriented professional to ensure the smooth operation of our IT systems.
* Maintain optimal IT system performance and productivity.
* Generate technical reports for hardware, peripherals, telephone systems, and cellular devices.
* Coordinate installation and maintenance of complex software systems.
* Promptly identify, manage, and resolve technical issues.
* Communicate solutions effectively with customers and stakeholders.
* Update user information in organizational systems and manage employee access.
Requirements
* Bilingual: Portuguese (Fluent) and English (Advanced).
* Proven experience in IT support or a related field.
* Strong knowledge of desktop systems, peripherals, and telecommunications equipment.
* Ability to troubleshoot and resolve technical problems quickly and effectively.
* Excellent communication and customer service skills.
* Familiarity with organizational systems and user access management.