Job Overview
This is a challenging opportunity to utilize your analytical skills and expertise in customer success to drive business growth.
Key Responsibilities
* Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions.
* Evaluate cases thoroughly and escalate or re-route them to appropriate teams while maintaining service level agreements.
* Document and submit solutions to the knowledge base with complete technical and procedural details.
About This Role
As a trusted advisor, you will collaborate closely with internal teams to diagnose, resolve, and prevent recurring issues.