Job Title: Patient Care Coordinator Specialist
The role of a Patient Care Coordinator is to provide exceptional customer service and serve as the primary point of contact for patients and physicians. This involves reviewing patient profiles, scheduling medication deliveries, arranging nursing services, and collecting key clinical information through URAC patient assessments.
Key Responsibilities:
* Deliver outstanding customer service by making and receiving inbound and outbound calls related to medication delivery
* Review notes before confirming delivery and communicate with patients or physicians regarding insurance investigations and patient responsibilities
* Collect key clinical data via URAC patient assessments
* Ensure accurate scheduling for medication deliveries, medication storage instructions, new patient packets, and refill procedures
* Collect applicable co-payments from patients during scheduling (credit card, debit card, etc.)
* Process credit and debit card payments for all major medical and self-pay patients
* Schedule timely deliveries of medication and nursing services for AIC and home infusion patients to ensure compliance with treatment plans
* Document all necessary information in the appropriate system, ensuring the correct ship date and delivery address are recorded
* Verify the accuracy of patient charts, including addresses, medication shipping details, and insurance authorization
* Notify RPH/RN of any patient side effects or requests
* Resolve issues promptly and document all relevant information on patient records
* Report any misconduct, suspicious, or unethical activities to the Compliance Officer
* Represent the company professionally and courteously in all job-related interactions
* Serve as a liaison between departments and patients
Requirements:
* 1+ years of customer service experience
* Exceptional customer service skills with a strong ability to communicate clearly and effectively, both verbally and in writing
* Strong interpersonal skills, telephone customer service abilities, and relationship-building expertise
* Ability to adapt communication style to fit different callers and situations
* Fluent in reading, writing, and speaking English
* Excellent time management, organizational skills, and attention to detail
* Proficient in Microsoft Office programs, including Word, Excel, and Outlook
* Typing speed of at least 30 words per minute
* Ability to manage multiple tasks simultaneously and work effectively under pressure
* Self-motivated, quick learner, and able to work independently or as part of a team
Benefits:
* Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
* Great pay and general compensation structures
* Employee assistance program to assist with mental health, legal questions, financial counseling etc.
* Comprehensive PTO and sick leave options
* 401k program
* Plenty of opportunities for growth and advancement
* Company-sponsored outings and team-building events
* Casual Fridays