Job Title: Technical Support Specialist
About the Role:
Cai Software is a leading global provider of industry-specific business and production software technology for print industries. Our team is looking for a skilled Technical Support Specialist to join our support queue and provide exceptional, timely service to our valued customers.
Key Responsibilities:
* Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions.
* Analyze web applications using Chrome Developer Tools (Inspector) and debug front-end issues.
* Perform API testing and validation using tools such as Postman or cURL.
Requirements:
A degree in Technology, Engineering, or related discipline, or equivalent hands-on experience in customer support and enterprise systems. Strong understanding of software troubleshooting, printing workflows, and IT infrastructure preferred.
Skills and Qualifications:
* Excellent verbal and written communication skills in English.
* Strong documentation and organizational abilities.
* Data analysis skills (reports, dashboards, metrics).
* Proficient in general computing, internet research, and email communication.
Benefits:
We offer competitive benefits including shifts work schedule, required.