Salesforce Analyst - Healthcare Operations Specialist
">
We are seeking a skilled Salesforce Health Cloud specialist to join our team and contribute to improving healthcare operations and outcomes. As a key member of our team, you will leverage your expertise in Salesforce capabilities to identify opportunities for process improvement and develop solutions that enhance patient engagement and care.
">
Key Responsibilities:
">
* Act as the subject matter expert for Salesforce Health Cloud, providing functional and technical support
">
* Analyze business processes and identify opportunities to leverage Salesforce capabilities to improve healthcare operations and outcomes
">
* Translate business needs into user stories, system requirements, and functional specifications
">
* Configure Salesforce Health Cloud components including Care Plans, Patient Timelines, Provider Networks, and custom workflows
">
* Collaborate with Salesforce developers and administrators to design, test, and implement solutions
">
* Create and maintain reports, dashboards, and data visualizations to support clinical and business decision-making
">
* Ensure data integrity and compliance with healthcare regulations such as HIPAA
">
* Provide training and documentation for end users and stakeholders
">
">
Benefits and Requirements:
">
* 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role
">
* 1+ years of hands-on experience with Salesforce Health Cloud
">
* Strong understanding of healthcare workflows and patient engagement processes
">
* Ability to gather, document, and prioritize business and technical requirements
">
* Excellent communication and interpersonal skills with a focus on user experience
">
* 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data
">
* Strong communication and storytelling skills to convey data findings in a patient-centered, outcome-oriented context
">
* Familiarity with healthcare data structures such as claims data (LAAD, Optum, etc.), pharmacy data, and outreach data (Salesforce)
">
* Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to create clear, accessible dashboards and reports
">
* Experience collaborating with cross-functional teams including patient advocates, digital health product managers, patient services managers
">
* Proficiency with Excel/Google Sheets for ad hoc analyses and quick-turn reporting
">
* Detail-oriented mindset with the ability to work independently
">
">
Beyond Technical Skills:
">
We value collaboration, creativity, and a commitment to excellence. Our ideal candidate will possess strong analytical and problem-solving skills, with the ability to think critically and strategically. A passion for delivering exceptional user experiences is essential, as well as excellent communication and interpersonal skills.
">
We offer a dynamic work environment with opportunities for professional growth and development. If you are a motivated and results-driven individual who thrives in a collaborative setting, we encourage you to apply for this exciting opportunity.