Your role and responsibilities:
* Ensure SLA adherence and process compliance (ITIL awareness)
* Mentor and train team members
* Handle tickets, perform root cause analysis, and troubleshoot technical issues
* Lead installation, configuration, migration, and upgrade activities
* Define and enforce operational processes
* Maximize system uptime and manage BASIS activities
* Collaborate with functional teams on cutover strategies and post-implementation support
Technical Expertise:
* SAP server installation/configuration (ABAP, Java, ABAP+Java stacks)
* High Availability setup (Unix/Windows)
* SAP BASIS server administration and RCA for escalated issues
* Kickstart environment setup and maintenance
* End-to-end SAP lifecycle implementations for global clients
* SAP version and EHP upgrades
* Performance tuning, capacity planning, and troubleshooting across app, DB, and OS
* Strong understanding of NetWeaver components (EP, PI, BI, ECC, CRM, SRM, SolMan, TREX, MDM)
* Oracle DB, BRTools, SAP HANA DB, Sybase ASE, Linux/Windows admin
* Advanced English
* Available for hybrid work in São Paulo SP, Curitiba PR or São Leopoldo RS
Soft Skills:
* Excellent verbal and written communication
* Strong documentation and MS Office skills (Project, Visio)
* Customer-centric mindset with high adaptability
* Ability to manage unforeseen situations and drive value
Additional Experience:
* Production systems and data center operations
* Server migration, patching, and upgrade experience
Certifications Preferred:
SAP BASIS, NetWeaver, Solution Manager, OS/DB Migration
Please submit resumé in English.