Job Description
We are looking for a Business Technical Service Analyst to be part of our team.
This role involves establishing positive relationships with clients, understanding their business needs and objectives, and gaining experience in acting as a go-to person for services and support.
* To develop and maintain long-term relationships with clients.
* Assist in evaluating client business requirements and guiding them to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and presenting them internally and externally.
* Gather knowledge of critical business impact issues from Service Desk and assist with maintaining client system environments.
The ideal candidate will have solid experience in Oracle Database and PL/SQL development, previous experience consulting with clients, and advanced English language skills.
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