Job Summary
This role involves providing high-level escalation support for customer issues that have the potential to impact our business relationship and sales opportunities.
The successful candidate will lead and manage virtual teams to resolve complex customer issues, working closely with various departments and levels of management within the company.
* Fully fluent in Portuguese, English, and Spanish both written and verbal
* Customer Experience: 10+ years of customer-facing sales and/or service delivery roles
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired
Key Responsibilities:
• Lead and manage virtual teams to resolve complex customer issues
• Work closely with various departments and levels of management within the company
• Provide high-level escalation support for customer issues
Requirements:
• Fully fluent in Portuguese, English, and Spanish both written and verbal
• Customer Experience: 10+ years of customer-facing sales and/or service delivery roles
• Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired
Benefits:
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We are committed to providing a diverse and inclusive work environment, and we encourage applications from qualified candidates who share our values.