Help Desk Lead
The ideal candidate for this role is someone who can lead a team in a collaborative environment.
We are looking for an experienced professional to take on the challenge of leading our help desk operations.
This position requires strong communication and problem-solving skills, as well as the ability to motivate and guide a team.
In this role, you will be responsible for ensuring that all customer queries are resolved in a timely and efficient manner.
You will also be responsible for identifying areas for improvement within the help desk process and implementing changes to enhance efficiency and effectiveness.