Company Description
Hiring Group is dedicated to connecting companies with top talent and helping professionals find roles where they can thrive. We specialize in recruiting and retaining candidates across a variety of industries, including marketing, software development, customer service, and executive roles. Whether it's for startups, mid-sized businesses, or nationwide companies, we tailor our solutions to meet unique hiring needs. By focusing on building strong teams, we contribute to the long-term success of the organizations we support. Hiring Group is committed to providing Equal Employment Opportunities to all applicants regardless of background or identity.
Retention Project Manager (Omnichannel | Customer Lifetime Value | AI Automation)
Are you passionate about enhancing customer experience and driving loyalty? We’re looking for a Retention Project Manager to lead and optimize omnichannel retention strategies that strengthen customer lifetime value across multiple touchpoints.
You will play a key role in developing, executing, and optimizing retention programs, collaborating with cross-functional teams, and driving data-informed decisions to improve post-purchase experience and reduce churn.
Key Responsibilities
* Lead omnichannel retention projects by planning and implementing end-to-end strategies that enhance customer lifetime value and strengthen engagement across web, mobile, email, social, and customer service channels.
* Manage and align Marketing, Product, Sales, Customer Service, and IT teams to ensure smooth delivery of retention initiatives.
* Track project timelines, deliverables, and KPIs while maintaining transparency and communication across all departments.
* Analyze customer behavior, churn trends, and engagement metrics to identify growth opportunities and propose actionable improvements.
* Support A/B testing and experimentation to refine campaigns and improve conversion.
* Contribute to customer journey mapping, loyalty programs, and post-purchase experience improvements to build long-term retention.
* Prepare performance reports and presentations for leadership, highlighting key insights, challenges, and optimization recommendations.
Qualifications
* Bachelor’s degree in Marketing, Business Administration, Project Management, or Data Analytics.
* 5+ years of experience in marketing retention, preferably within trade or consumer market sectors.
* Proven record in customer lifetime value, loyalty programs, or retention project management.
* Familiarity with CRM, automation, and analytics tools such as Salesforce, HubSpot, Braze, Google Analytics, and Tableau.
* Knowledge of AI automation or ChatGPT/LLM tools is a strong plus.
* Excellent command of English (upper-intermediate to fluent).
Skills & Attributes
* Strong entrepreneurial mindset — self-driven, strategic, and capable of executing with minimal supervision.
* Excellent analytical and organizational abilities.
* Proactive problem-solver with a customer-first mentality.
* Outstanding communication and stakeholder management skills.