Healthcare Operations Analyst
This role involves analyzing healthcare processes and identifying opportunities to leverage Salesforce capabilities to improve outcomes. As a Healthcare Operations Analyst, you will collaborate with cross-functional teams to design, test, and implement solutions that support clinical decision-making.
Salary: Not specified
Job Description:
As a key member of our team, you will be responsible for translating business needs into user stories, system requirements, and functional specifications. You will configure Salesforce Health Cloud components, including Care Plans, Patient Timelines, Provider Networks, and custom workflows.
You will also analyze business processes and identify opportunities to leverage Salesforce capabilities to improve healthcare operations and outcomes. This includes creating and maintaining reports, dashboards, and data visualizations to support clinical and business decision-making.
In addition, you will ensure data integrity and compliance with healthcare regulations such as HIPAA. You will provide training and documentation for end users and stakeholders.
Required Skills and Qualifications:
* 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role.
* 1+ years of hands-on experience with Salesforce Health Cloud.
* Strong understanding of healthcare workflows and patient engagement processes.
* Ability to gather, document, and prioritize business and technical requirements.
* Excellent communication and interpersonal skills with a focus on user experience.
* 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data.
* Strong communication and storytelling skills to convey data findings in a patient-centered, outcome-oriented context.
* Familiarity with healthcare data structures such as claims data (LAAD, Optum, etc.), pharmacy data, and outreach data (Salesforce).
* Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to create clear, accessible dashboards and reports.
* Experience collaborating with cross-functional teams including patient advocates, digital health product managers, patient services managers.
* Proficiency with Excel/Google Sheets for ad hoc analyses and quick-turn reporting.
* Detail-oriented mindset with the ability to work independently.
Benefits:
* Contractor with payment in USD.
* Training and certifications.
* 100% work from home + internet subsidy.
* 100% English environment.
Others:
As a subject matter expert for Salesforce Health Cloud, you will provide functional and technical support. You will act as the key liaison between stakeholders and the development team, ensuring seamless implementation of Salesforce solutions.