Get AI-powered advice on this job and more exclusive features.Overview:SOFTSWISS continues to expand the team and is looking for an Account Manager for Latin American market. We need a true, experienced, and accomplished professional who shares our culture and values.About Product:SOFTSWISS Game AggregatorA fast and cost-effective solution that allows you to integrate and manage casino gaming content easilyLearn MoreKey responsibilities:Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirementsRequirements:Written and spoken English C1+Written and spoken Portuguese C1+Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success managementAbility to analyze data and provide actionable insights to improve client performanceAbility to resolve client issues efficiently and maintain high levels of client satisfactionNice to have:Written and spoken SpanishWhat we offer:Full-time remote work opportunities and flexible working hoursComprehensive Mental Health ProgrammePrivate insuranceSports program compensationFree online English lessonsAn additional 1 Day off per calendar yearGenerous referral programTraining, internal workshops, and participation in international professional conferences and corporate eventsAbout us:SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.Our mission:Changing the iGaming industry through technological innovation.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at SOFTSWISS by 2xSign in to set job alerts for “Account Manager” roles.WFH: Account Manager Overseas Sales for Promotional ProductsProduct Manager – Platform & Digital SolutionsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr