**Community Leadership Opportunity**
We are seeking a bilingual Community Manager (Portuguese/English) to lead and moderate a new online community for traders in Brazil. As the bridge between our organization and clients, you will foster active participation across various community channels such as news updates, polls, learning events, competitions, and private sessions.
This role involves close collaboration with internal teams to deliver value-added experiences and support client retention and engagement. You will be responsible for moderating and managing community spaces, ensuring a respectful and professional environment.
Key Responsibilities:
* Moderate and Manage Community Spaces: Oversee day-to-day interactions across platforms like Telegram, Circle, or others, ensuring a respectful and professional environment.
* Content Coordination: Collaborate with internal teams and tools to distribute market news, daily updates, educational insights, and interactive polls in Portuguese.
* Drive Engagement: Spark conversations, organize polls and competitions, host community learning events, and encourage user-generated content and testimonials.
* Client Support & Feedback Loop: Act as the first point of contact for community members, addressing concerns or redirecting to relevant departments. Gather feedback to inform product and service improvements.
* Private Sessions & Learning Initiatives: Coordinate or moderate exclusive sessions with educators or analysts, and track attendance and engagement metrics.
* Performance Tracking: Monitor community metrics such as growth, retention, engagement, and content effectiveness. Propose data-driven enhancements.
Requirements:
* Native or fluent in Portuguese and English (written and spoken)
* Experience in online community management, client support, or educational content moderation
* Strong interest or knowledge in financial markets, trading, or investing
* Familiarity with platforms like Telegram, Circle, Discord, or similar
* Understanding of AI-generated content and automation tools is a plus
* Excellent communication skills, empathy, and a proactive mindset
About the Role:
This position offers a unique opportunity to work in a dynamic environment and contribute to the growth and development of a new online community. If you are passionate about community management, have excellent communication skills, and are proficient in Portuguese and English, we encourage you to apply.