Employer Industry: Cryptocurrency and Financial Technology
Overview
Why consider this job opportunity:
* Salary up to $185,400
* Target bonus and equity included in full-time offers
* Comprehensive benefits package including medical, dental, vision, and 401(k)
* Opportunity to lead a high-performance team in a fast-paced, innovative environment
* Engage in cross-functional collaboration to tackle complex challenges in the crypto space
* Work in a mission-driven organization focused on increasing economic freedom
What to Expect (Job Responsibilities)
* Build and lead a social support program across various platforms, including Reddit and LinkedIn
* Elevate real-time social listening and resolution for customer issues
* Facilitate cross-functional collaboration to address root problems and enhance user experience
* Oversee escalation workflows to ensure effective and empathetic customer interactions
* Manage crisis communications and maintain public trust during incidents
What is Required (Qualifications)
* 6+ years of experience leading social programs, preferably in tech, fintech, or crypto
* Proven track record in managing high-volume social support environments
* Experience collaborating with communications and brand teams during crises
* Strong understanding of AI and human support workflows
* Ability to present data-driven insights at the executive level
How to Stand Out (Preferred Qualifications)
* Experience in regulated industries or with government scrutiny
* Background in crisis communications or incident response
* Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)
#Cryptocurrency #Fintech #CustomerExperience #CrisisManagement #Leadership
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