A Barista is a skilled professional who specializes in preparing and serving coffee-based beverages and other hot and cold drinks. More than just an order-taker, a Barista is an artist, a technician, and a hospitality expert who creates a welcoming experience for customers. They are the face of the coffee shop and play a crucial role in building customer loyalty. Key Responsibilities 1. Beverage Preparation (The Core Skill): - Espresso Crafting: Expertly operating an espresso machine to pull perfect shots of espresso, ensuring proper grind size, dose, and extraction time. - Milk Texturing: Steaming and frothing milk to the correct temperature and consistency for various drinks like lattes, cappuccinos, and macchiatos. - Latte Art: Pouring steamed milk into espresso to create decorative designs (e.g., rosettas, hearts, tulips), which is a hallmark of skill. - Recipe Adherence: Preparing all beverages according to established recipes and customer specifications (e.g., extra shot, non-fat milk, sugar-free syrup, half-caff). - Other Beverages: Brewing batch coffee, preparing teas, blended frappés, hot chocolate, and other specialty drinks. 2. Customer Service & Engagement: - Greeting and Connecting: Warmly welcoming customers, making eye contact, and engaging in friendly conversation. - Taking Orders: Accurately taking customer orders, answering questions about the menu, and offering recommendations or upselling items (e.g., pastries, specialty drinks). - Handling Special Requests: Patiently and accurately accommodating customizations and dietary restrictions. - Resolving Issues: Politely and professionally handling customer complaints or problems with an order. - Building Community: Remembering regular customers' names and usual orders to foster a sense of community. 3. Operational Duties: - Cash Handling: Operating a cash register or point-of-sale (POS) system, processing cash, credit, and mobile payments, and providing correct change/receipts. - Cleaning & Sanitation: Maintaining a clean and organized workspace throughout the shift. This includes wiping counters, sweeping floors, cleaning equipment, and emptying trash. - Stocking & Restocking: Monitoring inventory levels of cups, lids, syrups, milk, and beans; restocking items as needed during the shift. - Equipment Maintenance: Performing basic cleaning and maintenance on coffee grinders, espresso machines, and brewers (e.g., backflushing the espresso machine, cleaning the steam wand). 4. Team Collaboration: - Communicating effectively with team members during rushes. - Assisting with opening and closing procedures. - Helping to train new team members. Tipo de vaga: Tempo integral, Meio período Pagamento: R$45.000,00 - R$65.000,00 por ano Carga horária prevista: 40 horas por semana Benefícios: - Assistência médica - Assistência odontológica - Seguro de vida - Vale-alimentação Local do trabalho: Presencial