**Introduction**
**Your Role and Responsibilities**
Nesta função, você trabalhará em nosso IBM Client Innovation Center (CIC), onde oferecemos profundo conhecimento técnico e do setor para uma ampla gama de clientes do setor público e privado em todo o mundo. Esses centros oferecem aos nossos clientes habilidades e conhecimento técnico para impulsionar a inovação e a adoção de novas tecnologias.
As principais funções incluem:
- Conduzir demandas de projetos de transformação digital baseados em funcionalidades da plataforma Salesforce.
- Realizar o entendimento da necessidade do cliente e transformar em solução na plataforma Salesforce.
- Fornecer soluções e recomendações seguindo as melhores práticas da Salesforce.
- Apoiar o Product Owner na concepção de histórias no nível que tenha o detalhamento necessário para as configurações.
- Configurar e parametrizar a plataforma Salesforce.
- Construir documentos funcionais, histórias de usuários e cenários de teste.
- Reportar atividades e estimativas para o gerente do projeto, bem como ser responsável pela solução funcional do lado IBM.
- Analisar informações para determinar padrões de comportamento, causa-raiz de problemas e possíveis soluções.
- Atuar como uma ligação entre a equipe técnica e de negócio para garantir que todos os resultados atendam às necessidades do cliente.
- Trabalhar de forma estruturada em ambientes de desenvolvimento, QA e UAT, focados na implantação.
**Required Technical and Professional Expertise**
- Dominar conceitos da plataforma Salesforce, processos de Sales Cloud e de Service Cloud.
- Possuir capacidade de síntese, boa comunicação e interação com cliente.
- Dominar modelagem de dados e raciocínio lógico.
- Dominar mapeamento de requisitos funcionais e não-funcionais
- Dominar desenho de processos, casos de uso e cenários de uso
- Saber construir histórias de usuários e priorização de backlog.
- Conhecimento em projetos ágeis (Kanban ou Scrum).
- Negociar soluções com a área de negócio que atendam as melhores práticas Salesforce.
- Conhecimento em indústria.
**Todas as vagas são elegíveis para pessoas com deficiência ou reabilitadas.**
**Preferred Technical and Professional Expertise**
N/A
**About Business Unit**
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, ag