Customer Support Specialist
We are seeking a skilled Customer Support Specialist to join our team.
* Skill Requirements:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is essential.
* Problem-Solving Skills: Ability to troubleshoot and resolve complex technical issues.
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: Collaborative spirit and ability to work effectively in a fast-paced, global team.
Responsibilities:
* Customer Champion: Handle support tickets and provide timely, effective solutions to customer inquiries.
* Technical Problem Solver: Dive deep into complex technical issues and collaborate with the engineering team to reproduce and resolve problems.
* Product Innovator: Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: Contribute to the community by writing technical blog posts, creating documentation, and sharing expertise.
What You'll Gain:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
* Open Source Pioneer: Be part of an industry standard, open source project.