OverviewWe are hiring a .NET L3 Support Engineer with 3-5 years of experience in .NET Core, Web API & SQL Server to provide advanced technical expertise and excellent problem-solving skills to handle complex infrastructure challenges. Strong English communication is required.Work Time Zone: US Pacific (IST: 11:30 pm to 7:30 am)About think bridgeWe are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our think stack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.Why think bridge is a great place to workAt think bridge, we are not just paving the way for exceptional digital experiences; we\'re redefining the future of work. Our Remote First philosophy allows you to work flexibly, no matter where you are. We foster a diverse and inclusive work culture where employees feel valued, respected, have equal opportunities and are treated fairly. We support health and well-being with wellness programs, mental health resources, and ergonomically designed workspaces. We follow Flexible Work Hours to support work-life balance. Join us in shaping the future!What you can do at think bridgeThink bigger – with time, opportunity, and support to tackle larger issues.Move faster – work with experienced teams to resolve challenges quickly and learn new approaches.Go further – grow professionally, add new skills, and take on new responsibilities in a long-term relationship.Core values – Outcomes, Quality, Ownership, Accountability, and Communication. This role embodies all five; you will own outcomes, maintain high technical standards, and communicate effectively across all levels.What You\'ll DoYou will be supporting multiple projects with functional expertise, providing support to clients based in the USA.You will handle issues and troubleshoot any technical/functional problems that arise.You will work on various platforms to support multiple projects and processes.You are expected to code and debug to resolve technical issues.You will be the sole POC for clients based in various countries.What We\'re Looking ForMust have technical skillsStrong experience with Product Support / Tech SupportGood communication skills — both written and verbal, especially in EnglishStrong in C# and .NETWorking experience with SQL queries and making API calls using POSTMANWorking experience in jQuery & CSSTroubleshooting problems and debugging glitchesGood to have skillsFamiliarity with ticketing systemsExperience handling queries and some functional experience with AI / BotsOther TraitsLeast supervision required / independent workerGo-getter attitudeAbility to work remotely and independentlyExcellent English communication (written and verbal) is necessaryBenefits & Work EnvironmentWhat We OfferDedicated Learning & Development Budget: budget for learningCutting-Edge Projects: work on exciting projects with the latest technologiesEmployee-Friendly Leave Policy: ample leave options for healthy work-life balanceWork EnvironmentRemote-First Culture: work from anywhere but collaborate during set hoursLeave & Time-off: paid leaves with prior-approval expectationsWork-From-Workweek (WWW): periodic in-person sprints with travel expenses covered as a work week allowanceReimbursement for approved certifications and short coursesWe value diversity and equal opportunityJoin think bridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.
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