Oracle Cloud Support Specialist
We are seeking a seasoned professional to provide top-notch support and operation for accounts receivable and billing modules of Oracle ERP Cloud.
Key Responsibilities:
* Manage accounts receivable, customers, invoicing, and payments in Oracle ERP Cloud.
* Resolve tickets promptly, collaborating with suppliers and internal teams, while adhering to SLAs.
* Offer expert assistance during monthly accounting close processes in LATAM, USA, and APAC regions.
* Conduct thorough regression testing on quarterly Oracle SaaS environment updates.
* Maintain SOX compliance and ensure accurate documentation aligned with ITIL standards.
* Lead support operations focusing on quality, communication, and continuous improvement.
* Implement best practices using ServiceNow and GitLab tools.
* Coordinate with Oracle engineering teams and other delivery areas for seamless integrations.
Requirements:
* Proven experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
* Familiarity with capturing tax documents and integration with Syncro or EDICOM.
* Understanding of Brazilian taxation applied to billing and accounts receivable.
* Experience with Oracle localizations for Brazil (LACLS) and report generation.
* Proficiency in BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi tools.
* Excellent communication skills in English.
* Results-oriented mindset with proactivity and collaborative work.
* At least 3 complete cycles of Oracle Cloud implementation experience.
* Bachelor's degree in Accounting, Finance, IT, or related field.