Our Mission
* Be the cybersecurity partner of choice.
* Protect our digital way of life.
We are a company that challenges traditional methods and disrupts them, and we're looking for innovators who share our commitment to shaping the future of cybersecurity.
Job Overview
This is a remote position with opportunities to collaborate across geographies and solve complex problems. As part of our hybrid teams, you will work closely with customers, support, and sales teams to drive issue resolution and growth.
Key Responsibilities
* Lead cross-functional teams in resolving critical customer issues.
* Develop and execute action plans to address complex situations.
* Effectively communicate critical issue status to executive staff, sales teams, and other invested parties.
Requirements
* Be fully fluent in Portuguese, English, and Spanish (written and verbal).
* Have 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalations Engineer/Manager or similar roles desired.
As an equal opportunity employer, we celebrate diversity in our workplace and provide reasonable accommodations for all qualified individuals with disabilities.